TFXVPS Support

TFXVPS delivers 24/7 support to all VPS users through our third-party technology provider, Beeks FX VPS. If you have a question or require assistance with your VPS, please choose from the support options below.

Online Ticket System

If you would like to submit a written inquiry that is facilitated through our online ticket system, click the button below to get started. Once you have selected a department and filled in some information regarding your question, someone will get back to you within 24 hours.

Submit a Ticket

Frequently Asked Questions

Please review our frequently asked questions below to receive solutions to many common queries.

Connect to your TFXVPS from a PC running Windows XP/Vista/7

  1. Download the BeeksFX VPS Launcher from here
  2. Use the IP Address, Port Number, Username and Password combination emailed to you in your welcome email

Connect to your TFXVPS from a Mac

  1. Go to the Microsoft Remote Desktop Connection for Mac Download Page
  2. Choose Microsoft Remote Desktop Connection Client for Mac
  3. Use the IP Address, Port Number, Username and Password combination emailed to you in your welcome email

Installing an EA or indicator

  1. Sign up for a web-based email or file storage account
  2. Send the files to yourself from your home computer
  3. Log into your VPS
  4. Use the browser on your VPS to download the files from your email or file storage account
  5. Move the files to your MT4 directory on your VPS

Adding another MT4 platform

  1. Log into your VPS
  2. Use the browser on your VPS to log into the Client Portal
  3. Download the MT4 setup file onto your VPS and install the new platform on your VPS

How to set up VPS Auto-login

  1. Double click the BeeksfxAutologin.vbs file on your desktop
  2. Type in the username (Administrator)
  3. Type in your password
  4. Drag and drop any files that you want starting automatically into the Startup folder. This is found under Start > All Programs > Startup
  5. Your VPS will now log in and start your programs automatically

Can I install other broker's platforms on my VPS?

No, it is against the TFXVPS Terms of Service to install any third party applications or platforms on your VPS.

You are welcome to install additional ThinkForex MT4 or SpeedTrader platforms on your TFXVPS by following the steps on this page.

Reboot your VPS

You can reset your VPS by going to the VPS Management page that was sent to you in your welcome email.

For further assistance, you can contact TFXVPS Support by going to www.tfxvps.com, selecting your provider, and navigating to the TFXVPS Support page. BeeksFX offers Live Chat and 24/7 email support.

Change Password

  1. Click Start
  2. Select Windows Security
  3. Click Change Password
  4. Enter your old password, then your new password and click Change
  5. Disconnect from your VPS
  6. Click the X on the blue Remote Desktop bar at the top of your screen. This will disconnect you from your VPS leaving your platforms running and trading. Don’t click Shut Down Log Off from the Start Menu as this will cause your trading programs to close.

To schedule a free VPS walk-through, email info@tfxvps.com.

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